FAQ's

 

What is your mailing address for ordering or making payment?

Red Chair Press, PO Box 333, South Egremont, MA 01258-0333

Do you sell products for home-schooling parents?

Yes. Our products are written and designed in such a way as to be appropriate in a classroom with many children as well as at home with one or a few children.  Ordering options make it easy for home-schooling parents to purchase just what is needed.

Why am I being charged tax for items?

Red Chair Press must charge sales tax for orders in states where it is required by law, unless proof of tax exemption is provided with your order.  Tax-exempt orders cannot be placed online.

What should I do if I am tax-exempt and am still being charged tax when I place my order?

Tax-exempt orders cannot be placed online. Additionally, we are not able to issue credit for taxes already paid online. If you feel you are tax exempt, you must include your Sales Tax Exemption Certificate with Tax ID number with your order sent to Red Chair Press.  Your order must be mailed or faxed to receive the exemption.

What does “Purchase Orders Only” mean when I am ordering online?

"Purchase Orders Only" provides the option to bill your school for the products you wish to order. Any teacher or school administrator can choose this option as long as the order is shipped and billed to the same school address. This option is provided for approved school purchase orders only. Once you choose this option, you may download the product price list, complete your order, and attach it to your school purchase order. Mail the order to Lerner Publishing Group, 1251 Washington Ave North, Minneapolis, MN 55401 or fax to 1-800-332-1132.

What payment methods are acceptable?

You may choose to pay by credit card through our secure Authorize.net checkout for shipments being sent anywhere in the U.S. or Canada.  You may choose “Purchase Orders Only” for shipments being sent to a school if you wish to pay with a school purchase order.

Wire Transfer (international orders only):  Please contact Customer Service at info@redchairpress.com or 1-413-528-2398 for more information.

Do you accept checks or money orders?

If you are placing an order from the U.S. or Canada, we accept checks and money orders (in U.S. dollars only) with your mailed-in order.  International orders must be prepaid by credit card.

Can I place an order now and have my school or district send a purchase order later?

No. Once you place an order with your credit card, you will be responsible for payment. However, you may choose "Purchase Orders Only" if you wish to place an order with your school purchase order. Purchase Orders can be faxed to 800-332-1132 or mailed to Lerner Publishing Group, 1251 Washington Ave North, Minneapolis, MN 55401.

What is Red Chair Press’s Federal ID Number:

Red Chair Press’s Federal Identification Number is 27-0614422.

What guarantee is offered on Red Chair Press materials?

If any item is damaged or in otherwise unsaleable or unuseable condition, please return within 30 days and we will exchange it, credit your account, or refund your payment.  Please call Customer Service at 800-328-4929 for shipping instructions.

How will my order be shipped?

Small orders are typically shipped through the US Postal Service. Larger orders are shipped via FedEx Ground or the best way. Your order will usually arrive 5 to 8 days from the date we receive your order.  Expedited orders require additional shipping costs.

Can my order be shipped to a P.O. Box?

Yes, small orders may be shipped to a P.O. Box. However most orders are shipped via UPS or FedEx and require a physical street address.  Orders to P.O. Boxes will be shipped via USPS.

How much will it cost to ship my order?

Orders placed directly online at www.redchairpress.com will be charged the following rates.

Order Subtotal  U.S.  Canada
$0-$25.00  $5.00  $13.75
$25.01-$75.00 $8.75 $18.00
$75.01-$250.00  $12.50  $25.50
$250.01-$1,000.00  $18.00 $35.75
$1,000.01 + $35.00  $64.00

International orders will be billed for actual shipping cost.

Orders placed through Lerner Publishing Group will be subject to our Distributor's shipping policies.

Will my order ever be split into multiple shipments?

We attempt to ship all orders in one shipment.  If there is a need to ship in multiple shipments, you will be notified prior to processing the order.

Can I place an order for delivery outside of the United States or Canada?

Yes, but you must place your order by calling Order Entry at 1-413-528-2398 or by mailing your order directly to Red Chair Press, PO Box 333, South Egremont, MA 01258-0333.  You may also email your order to: orders@redchairpress.com

I placed my order over 10 business days ago and have not yet received it. Who do I contact?

Please contact Customer Service at 1-413-428-2398 so that we may check the status of your order.

I am a store owner and am interested in carrying Red Chair Press books.
How do I become a Red Chair Press dealer?

If you are interested in adding Red Chair Press books to your store’s inventory, contact us via email at reseller@redchairpress.com or contact our distributor: Lerner Publishing Group

Are there any restrictions on special promotions and offers?

Promotional Codes:  In order to take advantage of a special offer, a promotional code must be given to a customer service representative at the time an order is placed by phone, or must be written on your order form or purchase order when placing an order by fax or mail.  When ordering online, you will be asked for the Promo Code at the summary review of your order.  Type in the Promo Code to take advantage of the savings or special offer.

Free Shipping Promotions: Free shipping promotions are only allowed on orders being shipped to a single address in the U.S. or Canada. We reserve the right to ship these orders by the carrier of our choice. If you wish to ship to multiple addresses, you must place separate orders to take advantage of promotions.

Expiration Dates: Please note the expiration dates of any of our special offers or promotions. These offers are valid only during the dates specified on the offer and all orders must be RECEIVED on or before the final expiration date.

Does Red Chair Press share my information with others?

No. Your privacy and protecting your personal information are priorities of ours. Any personal information, including payment data, will be securely stored for your ordering process only.  Please read our Privacy Policy for more information.

Why do you ask for my email address on your order forms?

By giving us your email address, we are able to send you a confirming email the day your order ships from our warehouse.  We may periodically send you announcements and special offers via email as well.  You may easily choose to stop receiving special promotion emails by unsubscribing.

Do Red Chair Press products comply with the Consumer Products Safety Information Act of 2008?

Yes. All of RCP’s products are in compliance with CPSIA 2008. For information on the Act, go to www.cpsc.gov

Is your product correlated to National Common Core Standards and my state’s standards?

Yes, you can find correlations of Red Chair Press products to Common Core State Standards by clicking on Correlations.  We will happily email the correlations to your specific state standards if you write to us at elly@redchairpress.com.